A Montreal-based sales and transformation leader with 25+ years of high-touch enterprise selling and executive facilitation — building and leading sales teams, closing complex deals, and turning strategy into behavior that customers and employees can feel. His teaching at HEC Montréal keeps the practice sharp.
Pablo Gray is the founder of Train-inc and a co-lead of FieldEdge Academy — a Montreal-based sales and transformation leader whose work connects people, culture, and performance. Over 25+ years of high-touch enterprise selling across North America and Latin America, he has built and led sales teams at Fortune 500 and high-growth companies, closed millions in complex deals, and facilitated strategic planning, leadership alignment, and executive retreats. A longtime lecturer at HEC Montréal, he keeps that commercial experience grounded in disciplined method.
His core belief is that sustainable performance is created where customer understanding and employee engagement meet. Rather than treating customer experience as a design exercise, Pablo helps leadership teams break down silos, align marketing, sales, operations, and service around a shared understanding of the customer, and translate strategy into everyday behaviors — using the correlation between employee experience and customer experience as a practical lever for growth, loyalty, and engagement.
He is also a co-lead of FieldEdge Academy, bringing that same strategy-to-behavior discipline into practical B2B training — live role-play, applied team development, and coaching built to change how commercial teams actually work, not just what they know.
His most differentiated theme isn't customer experience alone — it's the idea that customer performance and people-centered culture reinforce each other, useful wherever CX depends on frontline engagement.
Strategic planning, retreats, training, and alignment seminars position him to help leadership teams move from strategy documents to shared behaviors and operating rhythms.
Facilitates in French, English, and Spanish, with work spanning Canada, the U.S., Mexico, Europe, the Middle East, South America, Africa, and Asia.
Over 20 years teaching at HEC Montréal, plus MBA-program teaching internationally, gives him credibility as an educator and facilitator, not only a consultant.
Pablo co-leads FieldEdge Academy with Sol Tanguay — bringing strategy, leadership alignment, and customer-centric transformation depth into programs teams can actually use.
